Do you offer appraisals, warranties, or insurance?
000'm does not offer any warranties or insurance to clients. It is the client's responsibility if the piece is damaged while they are in the client's possession. Please refer to your insurance company if you would like to insure your jewellery. If you are in need of cleaning your 000'm piece, then please refer to our 'Cleaning Services' page.
Please refer to our 'Returns and Exchanges'page for more information on what we could offer.
What is your return/exchange policy?
Clients must request returns and exchanges through emailing claire@000-m.com by 14 days after delivery. Upon authorisation, the refund or exchange will be processed within 48 hours. Please view our 'Returns and Exchanges'page for more information.
Items purchased as ‘final sale’ are not eligible for return or exchange, unless the product has a manufacturing defect or has arrived damaged due to shipping.
How do I get my partner’s ring size without them knowing?
If your partner wears a lot of jewellery, then you may be in luck. Chances are they have rings that you can base your sizing on. Use a ring sizer tool, a tape measure, or our ring sizing chart to help you measure the diameter of their favourite and well-worn pieces. This information will help you make a good guess about your partner’s ring finger size.
Take one of their favourite ringsto your nearest jeweller for sizing. This is a quick process and is a far more accurate way of knowing your partner’s ring size. Observe and pinpoint a ring that they wear regularly, is comfortable and is worn on a useful finger, but won’t notice is missing straight away. We would like to remind you that the average person’s dominant writing hand is slightly bigger than their non-writing hand. For example, if you take a ring worn on their right and they are right-handed, you may need to scale down for a ring to be worn on their left.
If you need a change in ring size after purchasing, please do not hesitate to contact our customer service team to request for an exchange.
Please refer to our ring sizing chart here for more information and details on how to measure your ring size.
Customer Service is also here to help you find the perfect fit. Please email us at claire@000m.com.
I just got my ring but it doesn't fit! What do I do?
It is the client's responsibility to measure their ring size as accurately as possible. 000'm have created a ring sizing chart tailored to our pieces to ensure that you obtain the correct ring size.
We recommend that you use our ring sizing chart to accurate obtain your correct ring size to avoid this. Please contact our customer service team for more assistance on this as well as requesting for an exchange if your ring does not fit. Our pieces are limited so it is not guaranteed that your desired ring size will be in stock upon exchange request.
000'm specialises in using only the finest sourced metals. The metals used across our jewellery as of now is 925 Silver, and Gold Plating on our Anatomical Heart pieces.
Please kindly refer to our 'Jewellery Care and Storage' page where you can gain advice from the 000'm team on how to take care of your 000'm pieces properly to preserve its longevity.
What is gold plating?
Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, by chemical or electro-chemical plating. This method can be seen on our 000'm Anatomical Heart Necklace pendant.
Why is my silver jewellery changing colors?
Due to variances in lifestyles, there are several factors as to why some clients' pieces tarnish faster than other clients.It is a rare occurrence in the short term however it may be possible if the client does not take the proper steps to keeping their jewellery in good condition. Please refer to our 'Jewellery Care and Storage' page to see the factors that could affect silver tarnishing.
How should I clean my jewellery?
At 000'm we provide a pouch which is designed to protect your silver pieces while you are not wearing them - it is waterproof and dust proof. It is advised that you either keep your pieces in this pouch or in a suitable jewellery box.
